FAQ

Frequently Asked Questions

 

 

                Q: Can I visit your factory?

 

A: Yes. Many domestic and international customers visit our factory every year. Our company is near Beijing.It only takes you about 1 hour to get Shijiazhuang.Then we can arrange to pick you up from airport or train station.

 

 

                Q: What’s the quality of your products?

 

A:Parts of our products come with best quality, and our products passed CE certification. You can rest assured with the quality absolutely.

 

 

              Q: What to do if the machine has a problem?

 

A:24 hours timely response of mail and phone calls. If the mechanical spare parts broken belong to non-artificial factors within 12 months and the electrical spare parts with 6 months, we offer free replacement and the customers should bear the freight. If beyond the guarantee period, customers should bear the freight back and forth and accessories cost.

 

 

                Q: How long is the warranty of your equipment?

 

A: Our warranty period : Mechanical spare part is one year and Electrical spare parts is half year generally.

 

 

                Q: What is your payment term?

 

A: Our usual payment term is: 50% TT in advance, TT Balance need to be paid before shipment.

 

 

                Q: Does your price include freight?

 

A: Our usual price is based on FOB Tianjin xingang seaport,China, if you request CIF, please give us your delivery port, and we will give you CIF price

Customer visit

111111

 

Certificate


ttt