Frequently Asked Questions



                Q: Can I visit your factory?


A: Yes. Many domestic and international customers visit our factory every year. Our company is near Beijing.It only takes you about 1 hour to get Shijiazhuang.Then we can arrange to pick you up from airport or train station.



                Q: What’s the quality of your products?


A:Parts of our products come with best quality, and our products passed CE certification. You can rest assured with the quality absolutely.



              Q: What to do if the machine has a problem?


A:24 hours timely response of mail and phone calls. If the mechanical spare parts broken belong to non-artificial factors within 12 months and the electrical spare parts with 6 months, we offer free replacement and the customers should bear the freight. If beyond the guarantee period, customers should bear the freight back and forth and accessories cost.



                Q: How long is the warranty of your equipment?


A: Our warranty period : Mechanical spare part is one year and Electrical spare parts is half year generally.



                Q: What is your payment term?


A: Our usual payment term is: 50% TT in advance, TT Balance need to be paid before shipment.



                Q: Does your price include freight?


A: Our usual price is based on FOB Tianjin xingang seaport,China, if you request CIF, please give us your delivery port, and we will give you CIF price

Customer visit